Shell Users:

Step 1: Download the ShellShadow client.
Step 2: Get started by issuing a support request:

1. Register for ShellShadow and log-in
2. Create a support request from the Support Requests tab
3. Invite Support Professionals or wait for a Support Professional to respond to your request
4. Discuss and agree on your requirements with a support pro
5. Create a support session, ShellShadow will generate a session id for you that you can use to access the relay server

Step 3: Using the ShellShadow terminal client:

1. Connect to your server normally
   
2. Click the connect button
   (your current connection status is displayed)
   
   
3. If you connect from shellshadow.com, your session id and email address is pre-populated. Fill in your password
   
4. Click Connect
5. Bam-o! You're in!

Shadow Users:

Step 1: Download the ShellShadow client.
Step 2: Get started by creating a support profile:

1. Register for ShellShadow
2. Create a Support Profile including whatever information you'd like about yourself or your company
3. Respond to support requests
4. If you'd like to get paid, negotiate terms and payment for your services
5. Launch a support session using the ShellShadow client

Step 3: Using the ShellShadow terminal client:

1. Check the connect as shadow user box
   
2. Click Connect
3. Fill in the session id, you're email, and password
   
4. Bam-O! You're in!